Refund Policy:

Although we hope that each and every kiddo LOVES their hoop experience with Mad About Hoops, we understand that sometimes, it might not be a good fit for one reason or another. 

  • In the event that the school is handling enrollments, Mad About Hoops will adhere to the school's specific refund policy. 

  • In the event that registration is handled directly through Mad About Hoops, please be aware of the following refund policy:

    • Students may withdrawal from class for 100% refund minus a $15.00 administration fee after the first class.

    • Students may withdrawal from class for a 50% refund after the second class.

    • No refunds will be given starting from the third week of class.  

Cancellation Policy:

Although our goal is to avoid cancelling classes if at all possible, in extreme circumstanses, it may be unavoidable.  Should a Mad About Hoops class absolutely have to be cancelled, please note the following:

MAD ABOUT HOOPS CANCELLATIONS:

  • In the event that an instructor is unavailable due to illness or another emergency, we will first try to find a substitute instructor. If a sub is not available, the class will have to be cancelled and the time will be made up by scheduling a make-up day or adding time each week to make it up.

  • If for any reason we aren't able make up the time, refunds will be given for the missed class.

ACTS OF GOD CANCELLATIONS:

  • In the event that a class is cancelled due to 'Acts of God' (Flooding, Storms, Snow Days, etc. that make travel or holding classes unsafe) we will do our best to schedule make up time/days for the class(s) missed.  

  • If for any reason we aren't able to make up the time, no refunds will be given.

SCHOOL / SCHOOL DISTRICT MANDATED CANCELLATIONS:

  • In the event that a class is cancelled due to the school or district mandating the cancellation for any reason, we will do our best to schedule make up time/days for the class(s) missed.  

  • If for any reason we aren't able to make up the time, no refunds will be given.

STUDENT ABSENCE(S):

  • If an enrolled student is unable to attend a scheduled class(s) for any reason, including but not limited to illness and/or quarantine, no refunds will be given and the guardian is still responsible for payments/outstanding balances on the missed class(s) if any are due.

If you have additional questions regarding our refund or cancellation policy, please feel free to reach out to us here.